Heart Lock & Key Necklace

I carefully process your orders within 1-3 business days to ensure they’re ready to ship as soon as possible. I ship via USPS, which typically takes 3-6 days to reach most US destinations (Monday-Friday, excluding holidays).

Need your order faster or want extra protection for a larger purchase? Shipping upgrades and insurance are available for an additional fee—just let me know!

I want you to love your jewelry! If for any reason you’re not completely happy, I gladly accept returns or exchanges of unused, unworn pieces within 30 days of purchase. Just get in touch with me within 7 days of receiving your order to start the process.

Please note:

• Jewelry must be returned in its original condition.

• Clearance, customized, worn, altered, or resized items can’t be returned.

You’ll be responsible for the return shipping costs, which aren’t refundable. Once I receive your piece, I’ll process your refund within 4-5 days or arrange an exchange (this may take up to 10 days if the item needs to be created).

I take pride in crafting jewelry with love, care, and the highest quality materials. If your piece arrives damaged or you’re not happy with its quality, please don’t hesitate to contact me. I’ll make it right—it’s my promise to you!

• Gold-Filled Jewelry: Gold-filled pieces rarely tarnish but can accumulate oils and residue from normal wear. Clean with mild soapy water and a soft cloth to keep them shining beautifully.

• General Care: Always put jewelry on after lotions, perfumes, or hairspray—“Last on, First off!”

• Sterling Silver: Use a non-abrasive silver polishing cloth to remove tarnish. Avoid dip cleaners on pearls or gemstones.

• Vermeil: Store separately in a soft pouch to avoid scratches. Avoid chlorine and clean with a soft cloth using mild soap or jewelry cleanser.

• Bronze: Polish tarnished bronze with a polishing cloth. Follow the “Last on, First off” rule for better longevity.