FAQs
Processing and Shipping
How long does it take to process my order?
Processing time is 1-3 business days.
How is my order shipped?
Orders are shipped via the United States Postal Service (USPS), which takes approximately 3-6 days for most US destinations. Items are shipped Monday through Friday, excluding major US holidays. Shipping upgrades are available for a fee. Larger purchases can be insured for an additional cost.
Returns and Repairs
What is your return policy?
Please refer to our Return Policy.
What if my jewelry breaks?
Clare Swan Designs jewelry is crafted for everyday wear but should be handled gently. If your jewelry breaks or malfunctions within 2 weeks of purchase, I will repair it at no extra cost. Please contact me with a photo of the damaged piece and ship it back to me. If the item cannot be repaired, I will issue a full refund.
For repairs after 2 weeks, I am happy to assist for a fee. Please contact me for details.
Gift Wrapping and Packaging
How is my jewelry packaged?
Clare Swan Designs orders are securely packed in a gift box with padding and shipped in an eco-friendly padded envelope.
Custom Orders
Can I request custom jewelry?
Absolutely! Custom orders are always welcome. I would love to create something special for you or a loved one. Please contact me to discuss your ideas.
Jewelry Care
General Care Tips
- Jewelry should be put on after applying lotion, sunscreen, perfume, and hairspray.
- Follow the “last on, first off” rule for best results.
Care of Sterling Silver
Sterling silver can tarnish over time. Use a non-abrasive silver polishing cloth for cleaning, avoiding gemstones and pearls. For oxidized items, avoid dip cleaners as they can remove intentional finishes.
Care of Gold-Filled Jewelry
Gold-filled pieces rarely tarnish but can accumulate oils and residue from wear. Clean with mild soapy water and a soft cloth.
Care of Vermeil
Gold vermeil is at least 10K gold layered over sterling silver. Store separately in a soft pouch to avoid scratches. Avoid contact with chlorine (e.g., pools or hot tubs). Clean with a jewelry cleanser, soap, water, or commercial window cleaner. Rinse thoroughly and allow to dry completely.
Care of Bronze
Bronze will tarnish over time but can be restored with a polishing cloth. Apply the “last on, first off” rule and avoid contact with lotion, perfume, and hairspray.
Why I Use Specific Materials
Why I Use Sterling Silver
Sterling silver (92.5% pure silver) is durable, tarnish-resistant, and easy to clean. It holds up beautifully over time and is not plated, ensuring longevity.
Why I Use Gold-Filled Materials
Gold-filled components contain 5% gold by weight and are bonded to jeweler’s brass, ensuring durability and tarnish resistance. With proper care, they can last for years without the gold wearing off.
About “Vermeil Style” Gold Plate
Vermeil style gold plate includes 40 micro-inches of pure gold plated over sterling silver with a fine layer of nickel in between, offering durability and elegance.
Sizing Tips
Anklet Sizing Tips
- Decide whether you want the anklet above or below your ankle bone.
- Measure around your ankle at that point.
- I add a 1” extender for adjustability.
- If you need a custom size, message me. Most anklets are between 9.5” and 10.5”.
How to Stay Updated
How can I get updates on upcoming shows and sales?
Sign up for my VIP Insider newsletter! Get exclusive updates on shows, special sales, jewelry tips, and collection releases. Plus, every month you’ll be entered to win a $25 gift certificate!